How can I retrieve my login password?
If your Bat account is linked with your phone number or email address, you can login to your account with them.
Please keep your password in mind. If your Bat account isn't linked with your phone number or email address, once the login password is lost, you cannot retrieve it.
Where can I download the latest android version of Bat Messenger?
Visit https://www.batword.com, Google Play or other 3rd app distribution platforms to get it.
Why I cannot receive the notification unless Bat Messenger is opened?
First, please make sure that the system notification is opened for Bat Messenger.
For Android: Go to your device Settings >「 Apps & notification」 >「App permissions」
For iOS: Go to your device 「Settings」> 「Notifications」
Note: The setting path varies to different Android devices.
Second, you need to open Bat Messenger notification. You can set it in Bat Messenger>「Settings」>「Notifications」.
Can I apply a better Bat ID?
The ID feature is under development, and we will release it in near future.
How to add friends to a group chat?
Please click the group name and then tap the 「+」 button on the top right-hand corner of screen to add friends to the group chat.
Where the app comes from?
Bat Messenger is from Singapore.
Is this app security? Is privacy guaranteed?
Bat Messenger is committed to guarding users' privacy and information security. It adapts encrypt techniques like ECC, AES256, RSA, ECDSA and so on, which make Bat Messenger the most secure instant communication application.
Will the 「Retract All」 delete all messages completely?
Yes, it will. It will retract all messages and delete them completely which is unrecoverable.
How to use the PriKey?
A PriKey is a tiny bit of code that is paired with a public key to set off algorithms for text encryption. It is shared only by users, ensuring security. You can change it at any time.
Where can I update Bat Messenger?
iOS：Please download it on App Store.
ANDROID: Visit https://www.batword.com, Google Play or other 3rd app distribution platforms to get the latest version.
Why I cannot receive the confirmation code?
Please contact us to find support. Bat ID: 666.
Why I cannot use Bat Messenger?
Please confirm that your phone is connected to the network and restart Bat Messenger.
Why I cannot receive messages?
First, please confirm that your phone is connected to the network and restart Bat Messenger.
Second, please make sure that he or she already added you as friends.
You can contact us to get more help. Bat ID：666